FAQ
Most frequent questions and answers
An “active user” is the user who can access the platform. YeeFlow counts the number of active users to determine how many user licenses/seats are required for a monthly/annual subscription.
Visit the Billing Management in the “Settings” section of the platform. Choose the plan based on the user licenses as required, as well as the billing cycle, and your credit card details in “Payment Mehods”.
Yes, you can change subscription your plan with the number of licenses (but minimum to 10 users), as well as the billing cycle at any time. And your changes will be active from your next billing cycle.
An overview of all your user usage can be monitored in the Organization in the “Settings” section of the platform. Detailed usages can be reviewed by clicking “Active Users” at the left bottom of the page.
Subscriptions are automatically invoiced, and transaction history is available in “Order History” of the Billing Management.
Click the invoice in PDF format and it will be downloaded.
Yes, we offer discounts for educational and non-profit organizations with verification of tax-exempt status.
Either monthly or annually, based on the plan – you choose.
Yeeflow payment requires USD currency for transaction. Your payment may have been declined because your bank blocks foreign charges. Please check with the bank that issued the card.
We accept all major credit cards. The subscriptions renew automatically at the end of each billing cycle. All listed prices are in USD.
No. There are no contracts. We bill on a month or annual basis. You can upgrade or downgrade your plan, and add or remove user seats at any point of time.
